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Return Policy 🛍️

At Charzoo, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve made our return process as simple as possible. Please read through our return policy below to understand the steps involved.

Return & Exchange Eligibility 🔄

• Returns and exchanges are accepted within 30 days from the date of delivery.
• To be eligible for a return or exchange, items must be:
• Certain items, such as personalized or final sale products, may not be eligible for returns. Please check the product page for more details.

How to Return or Exchange an Item 🔁

1. Contact Us:
   To initiate a return or exchange, please reach out to our customer service team at Jared.s.allen2@gmail.com with your order number and the items you wish to return or exchange.
2. Return Authorization:
   Once we receive your request, we’ll send you a Return Authorization (RA) number and instructions for returning your items.
3. Prepare Your Return:
4. Ship the Return:
   Send the return package to the address provided in the RA instructions. You are responsible for return shipping fees, unless the item is defective or you received the wrong order.

Return Shipping Costs 💸

• Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged items).
• We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without proof of tracking.

Refunds 💰

• Once we receive and inspect your returned items, we will notify you of the status of your refund.
• Refund Method: Refunds will be issued to the original form of payment (credit card, PayPal, etc.).
• Please allow 5-10 business days for your refund to be processed. The exact timing depends on your payment method or bank.

Exchanges 🔄

• If you’d like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Once we receive your return, we will issue a refund for the returned item.
• Exchanges are subject to availability of the requested product.

Damaged or Defective Items ⚠️

We take great care in ensuring our products arrive in perfect condition, but if you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either:

• Send a replacement at no extra cost, or
• Offer a full refund.

Please include a photo of the damaged or defective item when contacting us.

Non-Returnable Items 🚫

For health and safety reasons, certain items may not be eligible for return, including:

• Personalized items
• Items on sale or marked as non-returnable

Please check the product page for specific return restrictions before making a purchase.

Contact Us 📞

If you have any questions about our return policy or need assistance with a return or exchange, don’t hesitate to reach out to us at Jared.s.allen2@gmail.com. We’re here to help!

Shipping Policy 🚚

Thank you for shopping at Charzoo.com! We want to ensure that your shopping experience is smooth and easy, which is why we’ve outlined our shipping policy below.

Processing Time ⏱️

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• Please allow additional time during busy periods or holidays for order fulfillment.

Shipping Methods & Delivery Time 📦

We offer standard and express shipping options to ensure that your order reaches you as quickly and safely as possible:

• Standard Shipping:
  Delivery takes approximately 5-7 business days after processing, depending on your location.
• Express Shipping:
  Delivery takes approximately 2-3 business days after processing, depending on your location.

Note: Shipping times may vary based on the destination and unforeseen factors (such as weather or postal service delays).

Shipping Costs 💰

• Free Standard Shipping on orders over $50 within the continental U.S.
• Shipping costs for orders under $50 will be calculated at checkout, based on the delivery address.

International Shipping: We also ship internationally! Shipping fees for international orders will vary based on location and weight. Please note that customs duties or taxes may apply upon arrival, and these are the responsibility of the customer.

Where We Ship 🌎

• We currently ship within the United States and internationally. Please check the shipping options at checkout to confirm if we deliver to your country.
• If you have any questions regarding international shipping, feel free to contact us at Jared.s.allen2@gmail.com.

Order Tracking 📍

Once your order has been processed and shipped, you will receive a tracking number via email to monitor the status of your shipment. You can track your order directly on the shipping carrier’s website.

Shipping Address Information 📝

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for delays or misdeliveries caused by an incorrect or incomplete address.

If you need to update your shipping information, please contact us within 24 hours of placing your order, and we will make the necessary adjustments.

Lost or Stolen Packages 📦🚨

While we work with reliable shipping carriers, once a package has been marked as delivered, we are not responsible for lost or stolen items. If your package is missing, we recommend checking with neighbors or contacting your local postal service for assistance.

For any issues, please reach out to us at Jared.s.allen2@gmail.com, and we will assist you in resolving the situation.

Contact Us 💬

If you have any questions or need further assistance with your order, don’t hesitate to reach out to our customer service team at Jared.s.allen2@gmail.com. We are here to help!